Welcome to DNC Electronic Cigarette!

Customer Service

Shipping & Delivery

Items Will be Shipped by Royal Mail on the Same or Next Business day of receiving full payment.

Royal Mail 2nd class Signed For: £0.50
Royal Mail 1st Class Signed For: £1.00
Royal Mail International Signed For: £3.50 - £30

Take advantage of our free delivery offer on orders over £15 (UK ONLY)

Privacy & Security

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

When you make a purchase from our website, we do collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. DNC-ECIGARETTE  complies fully with all applicable Data Protection and consumer legislation, and we’ll treat all your personal information as fully confidential. 

Returns & Replacements

30 days free replacement:
We will repair or replace an electronic cigarette or battery within 30 days of purchase if it is afflicted with a manufacturing defect.  If the problem calls for a replacement, we will replace the electronic cigarette, or battery with the same model as the one sent in.

10 days free replacement: 
We will replace an atomizer within 10 days of purchase if it is afflicted with a manufacturing defect.
Payment, Pricing & Promotions

You may only purchase from this site if you are 18 years or older, you may NOT purchase on behalf of others who are below 18 years of age. We will cancel any transactions that we believe to break this rule.

We Accept Payment via PayPal. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.

What is SSL?

SSL is short for Secure Sockets Layer, a protocol developed by Netscape for transmission of private and sensitive materials via the Internet. SSL uses a cryptographic system that utilizes two keys to encrypt data - a public key known to everyone and a private key known only to the recipient of the message.

Promotions and NEW products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.
Viewing Orders

To view your order status or history, click 'your account' in the upper right of most pages and then in the section at the top of the page, click 'My orders' on an individual order. Or under 'Older orders', click 'View Order History' to view previous orders you have purchased.
Updating Account Information

To change your account information, click on “my account” next to the Welcome tab at the top of the page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”. 

  • To change the way your name appears or your email address, click on the tab in the sidebar menu that says “Account Information”. 

  • To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Edit Address”, “Delete Address”, or “Add Address”. 

  • To subscribe or unsubscribe to the DNC-ECIGARETTE  newsletter, click on the tab in the sidebar menu that says “Newsletter Subscriptions”, where you will have the option to subscribe, or click the box which says unsubscribe.